We are happy to help! We have a list of our most frequently asked questions available – you might find your answer here. If you can’t find the answer, not to worry! Our dedicated support team are on hand to help with any queries or concerns you may have.

If you have a medical query related to a specific treatment order or video consultation, our medical team will respond to you via our secure messaging service in ‘My Treatments’ on your patient account. We cannot discuss medical questions via phone or email.